Coronavirus (COVID-19) Travel Advice

How our airline & hotel partners are keeping their customers safe

At American Express, the health and safety of our customers is a top priority. In light of the outbreak of COVID-19, we’re monitoring the situation and will continue to provide information and assistance to travellers.

As we continue to help customers who need to change their travel plans, we recommend that you call 2 weeks prior to your travel date so we can better assist you with your travel needs.

Many of our partners have updated their health and safety guidelines, you can find them below. We encourage you to check the latest travel policies from our partners and destination specific COVID-19 restrictions before making a reservation.

Before you travel

Please be advised that there has been an outbreak of Covid-19 at many travel destinations, which may reoccur. As a result, there may be restrictions imposed at the destination or during transportation to the destination by travel operators or local governments to contain the spread of the virus. This may include limitations on access to/closure of hotel amenities or other tourist facilities, mandatory quarantine periods or social distancing requirements. Before you travel, please take into consideration the below advice.

  • Find out if there are any destination-specific COVID-19 restrictions that may affect your trip.

  • Check your hotel’s website to find out if there are any closures or restrictions that may affect your stay. Types of restrictions which may apply at the hotel could include pool closures, staggered dining times, social distancing rules or gym closures.

  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website. Your airline may have also issued additional travel guidelines such as the need to wear a mask in-flight.

  • Visit your departure and arrival airport website for the latest advice for travellers. There may be additional travel guidelines such as longer check in times, pre-booked security and social distancing measures.

  • Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.

  • If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.

  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.

  • Before you book your next trip, please review the latest government advice.

You may also find the following resources helpful:

When using these links, you are leaving American Express and entering Into a third party's website.


Air travel

As you consider future or upcoming travel, please review the airlines policies. Their change and cancellation policies have been updated for flexibility, and with the health and safety of passengers in mind. Find your airline from the list below to understand more about the changes they are making onboard their aircraft and at airports. If your airline is not listed, check the airline’s own website.

If You Need to Cancel your Flight

Please contact us at 3001 7041 during business hours. You should also review the relevant airline booking cancellation policies and timelines to ensure we have your booking cancellation request no less than 5 business days before the cancellation deadline.


Prior to finalizing your travel arrangements, please contact your hotel directly to determine:

  • Flexibility towards future changes in your travel plans. Below is a list of hotels providing additional information on booking policies for this period.  To see if your hotel of choice is offering greater flexibility due to Covid-19, please select your hotel brand from the menu below.
  • Updated health, safety and well-being policies. Hotels around the world have intensified their focus on guest safety, health and well-being and are happy to provide information on their increased efforts.
  • Whether the property is closing during your planned stay or if any amenities have been impacted. Please check your hotel’s website to confirm.

Changing or Cancelling Your Hotel Reservation

The below steps direct you how to change or cancel an existing hotel reservation. Please be aware that you may be charged for changes/cancellations to your reservation.

  1. To find out if charges apply, read through your hotel booking confirmation email. It should include the hotel’s change/cancellation policy.

  2. If your reservation is not covered by the hotel’s usual policy, you’ll need to find out if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Just select your hotel brand from the menu below to check if a policy has been issued.  Please be aware that hotel waiver policies only apply to hotels booked via our Fine Hotels & Resorts (FHR) or The Hotel Collection (THC) programs and do not apply for pre-paid hotels.

  3. Once you’ve found and selected your hotel brand, please double check you’re visiting the page of the specific brand/property you booked. This way you’ll get the most detailed and accurate information on waivers.

For further assistance with cancellations on prepaid hotels please contact us via Travel Support.

Changing or cancelling Experiences & Car Hire bookings

If you need to change or cancel your booking:

  • Contact us via Travel Support
  • Please be aware that charges may be imposed if you change or cancel your booking.